Terms & Conditions

Terms & Conditions – The Mitchell Bondi

Booking and Reservations

Reservations can be made in advance through this website, by telephone on +61 410 588 865, by email or in person. 

Photo identification including name and address, as well as your email and phone number are required for all bookings. We’ve partnered with “Know Your Guest” a leading, vacation rental guest-screening provider for this service. Before your booking begins, we will email you a link allowing you to verify your details through “Know Your Guest”. 

You will be given a choice between paying a $500 refundable damage deposit or buying a non-refundable damage waiver ($50). The waiver protects you in case you cause accidental damage during your stay. 

Payment of 50% of the total booking fee is required on confirmation of your booking. This deposit will secure your booking and dates.

The balance is due 7 days before arrival or immediately when booking within 7 days of arrival.

Credit card payments attract a surcharge of 3.5% (no fee for wire transfers/bank transfers).

We’ll do our best to accommodate any reservation change requests, however can’t make any guarantees. 

Changes to reservations may also result in rate changes.

Cancellations & Changes

Reservations may be cancelled or changed without charge if written notice is provided at least 7 days prior to check-in. 

If a cancellation is requested within 7 days of check-in, no refund will be issued.

Reservation change requests made within 7 days of check-in cannot be granted. 

In the outside chance that we must cancel a reservation, you will be informed immediately and offered another apartment in The Mitchell Bondi (if available) or a full refund.

Noise & Obligations to Neighbours

Absolutely no gatherings of more than 6 people unless previously discussed with the Brian, the host.

The Mitchell Bondi’s quiet hours are from 10pm to 7:00am every day.

NSW Government Code of Conduct for the Short-term Rental Accommodation Industry.

During your stay in The Mitchell Bondi, you are required to be aware of, and agree to abide by the NSW Government’s

Code of Conduct for the Short-term Rental Accommodation Industry. In abiding with the Code of Conduct, you also agree to:

  • Treat the neighbours with respect by keeping noise to a minimum and within acceptable levels.
  • Not host parties or events that would disrupt the peace and comfort of other residents in The Mitchell and its neighbours.
  • Follow the House Rules.

More information can be found at https://www.fairtrading.nsw.gov.au/housing-and-property/short-term-rentalaccommodation/guest-obligations

All apartments in The Mitchell Bondi have been installed with a sensor-system for monitoring temperature, smoke/fire alarms being activated, humidity and noise levels. Guests will be automatically informed if noise exceeds a reasonable level.

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